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Terms and Conditions

Appendix F

Embedded and Industrial Computing

Appendix F:

Terms and Conditions

Warranty Policy

All products are under warranty against defects in 1.

materials and workmanship for a period of one year

from the date of purchase.

The buyer will bear the return freight charges for 2.

goods returned for repair within the warranty period;

whereas the manufacturer will bear the after service

freight charges for goods returned to the user.

The buyer will pay for repair (for replaced components 3.

plus service time) and transportation charges (both

ways) for items after the expiration of the warranty

period.

If the RMA Service Request Form does not meet the 4.

stated requirement as listed on “RMA Service,” RMA

goods will be returned at customer’s expense.

The following conditions are excluded from this 5.

warranty:

Improper or inadequate maintenance by the customer

Unauthorized modification, misuse, or reversed

engineering of the product Operation outside of the

environmental specifications for the product.

RMA Service

Requesting a RMA#

To obtain a RMA number, simply fill out and fax the 1.

“RMA Request Form” to your supplier.

The customer is required to fill out the problem code 2.

as listed. If your problem is not among the codes listed,

please write the symptom description in the remarks

box.

Ship the defective unit(s) on freight prepaid terms. Use 3.

the original packing materials when possible.

Mark the RMA# clearly on the box. 4.

Note: Customer is responsible for shipping

damage(s) resulting from inadequate/loose

packing of the defective unit(s). All RMA# are valid

for 30 days only; RMA goods received after the

effective RMA# period will be rejected.

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